Privacy Policy

Our Commitment to Your Privacy

At S & S Accounting & Business Services, we are committed to respecting your right to privacy and safeguarding the personal information you provide to us. We strictly adhere to the Australian Privacy Principles under the Privacy Act 1988 (Cth) and maintain professional confidentiality standards across all our operations. This Privacy Policy explains how we collect, use, store, and disclose your personal information and outlines the steps we take to ensure its security and integrity.

Information We Collect

In the course of delivering our services, we collect personal information that is necessary to fulfil your requests and comply with regulatory requirements. This includes, but is not limited to, your name, date of birth, postal and email address, contact number, Tax File Number (TFN), Australian Business Number (ABN), financial records, and other data relevant to your taxation, business or accounting affairs. We may collect this information directly from you, through our secure client forms, email correspondence, over the phone, or during face-to-face meetings. In some cases, we may also receive information from third parties when you authorise us to act on your behalf.

Purpose of Information Collection

The personal information we collect is used primarily to provide you with our accounting, tax, and business advisory services. This may include preparing and lodging your tax returns, representing you with regulatory bodies such as the ATO or ASIC, handling financial statements, or providing other compliance or consulting services. Your information may also be used to communicate with you about updates, reminders, or regulatory changes that affect you or your business. We do not use your personal data for unrelated purposes without your consent unless required by law.

Use and Disclosure

We treat your personal information with the utmost care and confidentiality. We do not sell, rent, or trade your information to any third party under any circumstances. Disclosure is limited to situations where it is necessary to perform our professional services, comply with legal obligations, or where you have explicitly authorised us to do so. Any third parties we may engage, such as software providers or legal advisors, are bound by confidentiality and privacy obligations consistent with this policy. Most importantly, your information stored through our website or systems is never accessible by external parties unless legally mandated.

Client Portal and Website Security

Your privacy and security are paramount when accessing our website or using our online client portal. The client login feature is secured using industry-leading AES 256-bit encryption, which ensures that all data transmitted and stored is protected against unauthorised access or breaches. Our systems are hosted in secure environments, and access is limited to authorised personnel within S & S Accounting & Business Services. We do not outsource data management to external providers, and no third-party has access to your client login or stored information. Your data is safe with us and maintained entirely within secured systems under our direct control.

Storage and Protection of Information

We store your personal information in both electronic and physical formats. We employ strict security protocols to prevent misuse, loss, unauthorised access, modification or disclosure. These measures include secure server infrastructure, password-protected systems, encryption, restricted access levels for staff, and locked document storage for physical records. All staff members are trained in privacy obligations and confidentiality procedures as part of our commitment to information protection.

Overseas Transfers

While we strive to maintain all data within Australia, there may be limited circumstances where personal data is processed or stored by service providers in other jurisdictions. In such cases, we ensure that any overseas providers are bound by privacy protections equivalent to those required under Australian law. At no point is your data transferred overseas without appropriate safeguards and your authorisation where applicable.

Access and Correction of Your Information

You are entitled to request access to the personal information we hold about you and to request corrections where that information is inaccurate, incomplete, or outdated. We will take all reasonable steps to accommodate your request unless restricted by law or legal proceedings. Where access is denied, we will provide clear reasons in accordance with the Privacy Act 1988 and Freedom of Information Act 1991.

Data Retention

We retain your personal information for as long as necessary to fulfil our services and comply with our legal, taxation and regulatory obligations. Once no longer required, we take reasonable steps to securely destroy or permanently de-identify your personal data in a manner consistent with industry standards and privacy law.

Cookies and Website Usage

Our website may use cookies to enhance your browsing experience and to help us understand visitor behaviour. These cookies do not collect personally identifiable information. You can manage or disable cookies via your browser settings. We do not use tracking technologies to collect sensitive data, and our website does not share cookie data with any external advertisers.

Links to Third-Party Websites

Our website may contain links to third-party websites for your reference. These links are provided for convenience only and do not imply our endorsement. We are not responsible for the privacy practices or content of any external websites. We recommend that you review the privacy policies of those sites if you choose to visit them.

Policy Updates

We may revise this Privacy Policy periodically to reflect legal, technological or business developments. Any updates will be published on our website and will take effect immediately upon posting. We encourage you to review this policy regularly to stay informed of how we manage your personal information.

Contacting Us

If you have any questions, concerns or complaints about this Privacy Policy or how your personal information is handled, you are encouraged to contact our office. We take all feedback seriously and will respond promptly and professionally in accordance with our legal obligations.

S & S Accounting & Business Services
Email: admin@accountingsns.com.au
Address: 15/301 Castlereagh St, Haymarket NSW 2000, Australia